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Best Training Practices
Will Kenny
3927 York Ave N
Robbinsdale, MN 55422
612-978-3050

Your "Year In Review": Courses, or Relationships?

the relationships you nurtured last year point to your future success

(reprinted from The Training Tipsheet)

It's that time of year again, when we review what happened in the preceding twelve months or so and look ahead to the next twelve. We look at the goals we set, see what we achieved, assess what went well. We look at our disappointments, our frustrations, and our ugly surprises to find clues to what could be done better in the coming year.

Unfortunately, sometimes this annual review is mostly about numbers, about things that are easy to count and measure. How many courses did you deliver? How many participants did you train?

How did you come out on your budget? Did you use it all up, did you run short? Did you have financial struggles, did you have to go back to management to beg for additional funds to get you through?

These are all important things, especially for a well managed training department.

But they won't do much to point you to greater success in the coming year. To improve your outcomes next year, try counting, or at least assessing, relationships within your organization.

Were your internal clients more supportive than the previous year? Less? About the same?

Did you build new relationships, not just with clients, but with third parties and among management?

Is your training department more respected, or at least more accepted, than it was a year ago? How is your reputation? Would someone with a new training need look forward, based on what they hear about you, to working with the training department?

Or would they try to put off your involvement?

Numbers, head counts, dollars matter. But they are outcomes. They are effects.

Evaluate the causes of your successes and failures for your organization. Take a close look at your relationships with other parts of the company, and devise clear plans to build more, and more favorable, relationships in the coming year.

© 2013 Best Training Practices -- Will Kenny

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