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Best Training Practices
Will Kenny
3927 York Ave N
Robbinsdale, MN 55422

What's the Difference?

what if you could only talk about what changes in your training?

(reprinted from The Training Tipsheet)

From time to time you find yourself reviewing various training programs and activities, either internally or with your client departments. You may also spend some time talking about plans for training in the next quarter, or the next year, or some other period of time.

Many of these discussions are, frankly, "same old, same old." The programs and activities roll over from cycle to cycle, and much of the conversation is about carrying on, and about logistics and costs.

But what if someone put a spell on you so that you could only talk about differences from one cycle to the next? What if you had to spend most of the conversation not only talking about new events, but about tweaks to ongoing or repeated activities, tweaks that are intended to upgrade the quality and impact of those training activities?

You may have had the experience of downloading an "update" to some software on your computer and finding that there are "release notes" for the new version. Those notes only list what has changed, including new features and bug fixes.

Now, I am sure you are committed to continually improving the quality and effectiveness of your training services. That implies that you are constantly changing things, sometimes in small ways, sometimes in larger ways, in an effort to eke out just a little more benefit for your company.

So what are those changes? How will the next offering of a workshop or curriculum be different than this one? What will you be looking for to see if the changes you make are good ones, or whether the old way was better?

One benefit of this approach is that it keeps constant pressure on your internal clients to upgrade the support they give your efforts, and refreshes their engagement in your training partnership. And many of your clients regularly deal with incremental process and product improvements cycle after cycle, so they'll understand what you are trying to do.

If you can't think of anything to say under the "differences only" magic spell, can you really claim to be working relentlessly to improve your training?

If you want to be a difference maker in your organization, focus on differences from one offering to the next, and measure the different impacts these changes have on the success of your internal clients.

© 2012 Best Training Practices -- Will Kenny

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